Online dispute resolution platform

The following information on the closure of the European Online Dispute Resolution Platform can be found on the European Commission's website:

„The Online dispute resolution (ODR) platform is now closed (see the message hereunder). You may follow this link if you still need help: Consumer Redress in the EU.

Informative message

The European Online Dispute Resolution (ODR) Platform is discontinued as of 20 July 2025, following the adoption of the Regulation-EU-2024/3228-EN-EUR-Lex.

The list of consumer dispute resolution entities in the Member States, Norway and Iceland and their contract data is available here: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.  

You may find useful advice on the Your Europe website.